Resume

headshot
The number one benefit of information technology is that it empowers people to do what they want to do. It lets poeople be creative. It lets people learn things they didn't think they could learn before, and so in a sense it is all about potential.

- Steve Ballmer

Education

Florida State UniversityAugust 2019 - May 2024

Bachelor of Arts, Computer Science

Bachelor of Science, Applied Mathematics

Experience

IT Infrastructure AnalystAugust 2024 - Present

Duke EnergyCharlotte, NC

  • Provided proactive and predictive monitoring, support, and problem resolution of all data center infrastructure and software environments, storage, printing, and networking environments
  • Performed server reboots or system restarts as needed
  • Assisted with monthly Windows Server and Red Hat Enterprise Linux (RHEL) patch deployment
  • Reviewed and completed incident, work order, e-Form, and other IT infrastructure related requests in ServiceNow
  • Developed and promoted standard processes and procedures
  • Engaged with server owners in order to determine and enact safest remediation procedures for various issues
  • Communicated with teams across the enterprise to engage subject matter experts for remediation when necessary

Red Hat Technical InternJune 2023 - July 2023

Emergent, LLCVirginia Beach, VA

  • Stood up, tested, and troubleshot workshops and demos of Ansible and RHEL to familiarize clients with products
  • Assisted with presenting products to clients and guiding through workshops
  • Researched competitor product offerings and changing market conditions
  • Tested automated MOVEit vulnerability remediation and helped to develop go-to-market strategy for Ansible as a security and remediation tool

Software and Platform Engineering InternMay 2022 - August 2022

British PetroleumHouston, TX

  • Member of a five-intern team supporting a confidential and proprietary corporate initiative to develop an Artificial Intelligence (AI) driven solution to specific business challenges
  • Worked in an Agile/Scrum workflow to enable flexibility and increase efficiency
  • Utilized NVIDIA's Isaac-Sim to create nearly 70,000 synthetic images to train YOLOv3 computer vision model
  • Developed various Python scripts for dataset generation as well as general file management
  • Created, managed, and secured Azure resources to satisfy intensive hardware requirements
  • Developed IoT edge device to deploy sensing solution

InstructorOctober 2018 - August 2020

MathnasiumCharlotte, NC

  • Provided instruction and mentorship to students in math, ranging from 1st grade to Precalculus
  • Fostered a positive and supportive learning environment for all students
  • Maintained student materials and learning center

Previous summer jobs: DoorDash Delivery Driver, Lifeguard, Swim Instructor

Honors and Awards

  • Benacquisto Scholarship Recipient - Awarded selective scholarship for scholastic achievement
  • Eagle Scout Award - Awarded Scouting's highest rank for developing a wide array of skills, serving in leadership positions, community service, and developing and leading a service project

Skills

  • Proficient in C++, C#, and Python
  • Intermediate proficiency with Microsoft Azure and Amazon Web Services (AWS)
  • Proficiency with Linux/Unix and Windows
  • Proficient at troubleshooting, research and creative problem solving
  • Excels in team environments and at efficient and effective communication